Working with Suzie was an outstanding experience from start to finish. We sold our house in 5 days!!! She comes armed with real data, market numbers, pricing trends, neighborhood insights. Every conversation felt grounded and trustworthy. She was incredibly responsive, always one step ahead, and knew exactly how to guide us through a complex process without ever making us feel lost. But beyond her professional expertise, Suzie is simply a wonderful human being. Highly recommend. -- This is our review from 2021, when we bought our place we just sold in 2026: Susie is amazing!!!! She helped us to find our home in less than a month;) It was only the 6th house we visited. She was always there on time, and she is very proactive and professional. She very knowledgeable, she answered all our questions and interrogations about the home market, the bank process, the appraisal, the offers, the hoa, insurances, and even after the selling was done! She is also good with kids (visiting in Covid time with a 6 months old and a 2 1/2 years old is very challenging, but she helped us, so we could focus on the house during the visits). We recommend working with Susie and Don

This is the second time we’ve had the privilege of receiving the realty services of Don and Susie. Our life circumstances changed and we had to sell our house after nine years of loving the house they had previously sold us. They were just as kind, experienced, and professional as the last time. Susie never wallows in a problem-but instead looks to how these problems can be solved. And for this we are we are so sincerely grateful. With their help we are now looking forward to a new life season. Thank you!

Susan and Don helped me with a home that had a failed inspection. The other side was trying to give earnest money to buyers. Susan and Don used their knowledge and experience in the market too know all the fine print. So that I could receive my earnest money back! These agents will protect you 100%

Susan worked her butt off for me. This was a difficult deal but she did the work of both agents! Always there for the client and I will definitely use the Rethink team for all my Realestate deals from here on. Can’t thank her enough!!

We had an excellent experience working with Susie & Don to purchase our new home! We watched the market for many months and thought it would be really hard to find a home we would love. After only 1 day of house-hunting, Susie quickly deduced what we wanted and said we would likely need to buy a home off-market. She found that house within 24 hours and we made an offer immediately. Susie expertly guided us through the buying process and we closed 30 days later. Susie & Don's 25 years of real estate experience, connections, and guidance paid off for us. We are so grateful to them and highly recommend Susie and Don to anyone buying or selling a home!

Don and Susie were wonderful to work with. Willing to go out of the way to help us find the perfect house in Washington. Since we were moving from out state they were very knowledgeable in the areas we were looking. Highly recommend them. Thank you Don and Susie.

Absolutely thrilled with my experience working with Susie! From our first phone call, she took the time to really understand my needs, concerns and my circumstance. Her insight into the market helped me secure a fantastic/fair price for my condo. She was always available to answer my questions and provided invaluable guidance throughout the process. I felt supported every step of the way! HIGHLY RECOMMENDED!

Susie and Don just helped us with finding our first home and I am confident that we couldn’t have found anyone better. They listened to what we wanted, stayed within our budget, and talked us through the process every step of the way. Their availability was outstanding and they answered every stupid question I had while assuring me they weren’t stupid questions. They frequently checked in, were always there for the inspection and any paperwork questions, and made our twelve year old feel included in the process as well. They also didn’t make us feel pressured or rushed to find something or hurry our way through a house while we were looking. If you are looking for someone to help you find the perfect home, Don and Susie are exactly who you’re looking for! We can’t thank them enough.

Had a great experience with them! Felt like they had ESP at predicting market and guiding us through process. We are very greatful for our experience. Thank you!!!

I had the pleasure of working with Susan on a recent transaction where she represented the buyer on my listing. She was professional, communicative, and an absolute joy to work with from start to finish. Her timely responses and collaborative approach made the entire process smooth and enjoyable. I truly hope we get the chance to work together again soon!

We are incredibly grateful for the care, guidance, and professionalism Don & Susie showed throughout the entire process of selling our home. They went above and beyond—bringing expertise, thoughtful suggestions, and a calming presence that made a potentially stressful time feel manageable. Their communication was always clear and timely, and their experience truly showed in the way they handled every detail. From preparing the home for listing to navigating the details of the sale, we felt supported and well taken care of the entire time. They offered great advice, kept us informed every step of the way, and made the whole process feel much less overwhelming. Their professionalism, experience, and calm approach made a big difference. Our family has trusted Don & Susie for many years, and we will happily recommend them to friends and family without hesitation. Thank you again, Don & Susie, for your hard work, patience, and support!

I had the pleasure of working with Rethinking Real Estate Don and Susie Karstedt on a recent transaction, and they were truly fantastic from start to finish. As a husband-and-wife team, they bring a seamless dynamic to the process—always in sync, highly organized, and fully committed to their client’s best interests. Their communication was consistent and clear throughout, which made my role as the lender smooth and efficient. I’m grateful they trusted me with their client and I’m genuinely excited to work together again in the future!

Don and Susie are the best! From our initial contact with them, and through each step of the process of listing our house, they were in constant communication with us; follow through was always present. They worked diligently, from start to finish, giving their all to the success of selling our house. Thank you Susie and Don. Looking forward to our next "project" with you!

We had the absolute pleasure of working with Don and Susan Karstedt when buying and selling our home, and we cannot recommend them highly enough! From start to finish, they were professional, knowledgeable, and always put our needs first. When it came time to sell, Don and Susan provided invaluable advice on preparing our home for the market. They helped us stage it beautifully, making sure it stood out to potential buyers. On the buying side, they listened closely to our preferences and made sure we found a home that truly fit our needs. Their deep knowledge of the market and eye for detail helped us navigate every step. What sets Don and Susan apart is their genuine care for their clients. They were always available to answer questions, walk us through the process, and ensure everything went smoothly, even when unexpected issues arose. Their dedication to providing exceptional service is unmatched. If you're looking for real estate agents who are not only experts but also genuinely dedicated to making the buying and selling process as smooth as possible, Don and Susan Karstedt are the team to trust. We couldn’t have asked for a better experience!

In the realm of customer service, Donnie And Suzie stand above the crowd. They do more than just “sell a house”, They ensure that you find your home. They worked hard to understand what it is we were looking for And to meet those needs in a way that was so much more than just a business transaction. Their approach to real estate is very refreshing in a world of gathering basic information and throwing a list at you. Do yourself a favor and give them a call. You won’t be disappointed.

We had the pleasure of working with Susie as our agent for our first home purchase. Being a first-time homebuyer, we had a lot of questions, and Susie was there to guide us every step of the way. Susie’s understanding of the local market was invaluable. She took the time and provided detaile comparisons, market analysis and helped us make informed decisions throughout the process. Thanks to Susie, we settle into our first home. I would highly recommend Susie to anyone looking to buy a home!

We got our first house with the help of Susie & Don! They were both super helpful and answered all the questions we had. They were honest, responsive and was always available for last minute viewings. We are extremely thankful for what they have done for us. Would definitely recommend this amazing duo to anyone! Susie - Thanks for being so sweet and patience, we had a lot of questions and last minute what if's but you were able to answer all of them and provided us with lots of reassurance! Don- Thanks for being so flexible with showing us the last two houses! We really appreciate you and your thorough explanations!

Susie and Don were an absolute pleasure to work with. They are professional, dependable, and responsive. They wrote a great offer for their clients and were fantastic advocates for them. As a listing agent, they made my job easier by knowing that I didn't have to worry about the agent on the other side. Thanks for the great work and the smooth transaction!

We met Susie and Don through a mutual friend after firing the first realator hired. Definitely a great decision on our part! They went above and beyond to help us sell the property! When the sale wasn't progressing in a timely manner they assessed the issue and got it moving in the right direction. Being a first time seller, I had lots of questions. They were answered in easy to understand terms. I never felt that my questions were stupid. We usually received answers back or a call back within an hour or so. I highly recommend Don and Susie as your realators. If you live out of town as we did, you will still receive personalized service. AND they will do a fantastic job for you whether you are buying or selling!

When you hear about businesses going the extra mile, that is nothing compared to what you get from Susie and Don Karstedt at ReThinking Real Estate! From the moment you first speak with either of them, you get their full attention and care for your unique situation. I went from desperately looking for an affordable rental apartment to owning my own home in about one month because Susie cared enough to make sure I was getting all the advantages of purchasing a home by pairing me with an experienced and compassionate lender and title company that understands the meaning of 'ohana. I needed a new home I could afford and feel safe, but I needed it quickly. With ReThinking Real Estate, you don't just get Susie (and believe me, that is a whole lot more than you can ever imagine), but you also get Don. The two jumped into action immediately, making calls, pulling listings, researching, and checking in on me for emotional support through a very tough time in my life. I owe them my life because thanks to them, I get a new beginning. I highly recommend making that call, even if you think it's not possible, even if you think rental is your only choice because Susie and Don will help you in either case. Thank you, Susie and Don! I cannot wait to show you how my new home looks when furnished and ready to celebrate! Much Aloha, Anna